Returns, Refunds & Cancellations

1. Easy Cancellations

You may request cancellation shortly after placing your order, provided it has not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

2. Damaged or Defective Items

If your item arrives damaged, defective, or unusable, please contact us within 7 days of delivery with clear photos or a short video showing the issue.

After reviewing your claim, we may offer a replacement or refund.

3. Wrong Item Received

If you receive an item different from what you ordered, contact us within 7 days of delivery. We will review the issue and, where confirmed, provide an appropriate replacement or refund.

4. Incorrect Size or Change of Mind

Please carefully check our size guide before ordering. Because our products are shipped internationally, we generally do not accept returns for incorrect size selection, change of mind, or simply deciding that you no longer want the product.

5. Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Delivery Issues

If your order is significantly delayed or confirmed lost in transit, please contact our support team. We will review the tracking information and determine the appropriate solution.

7. Our Promise

We believe in honest service—not complicated fine print. Every genuine issue is reviewed fairly, and our goal is to make the resolution as simple and reasonable as possible.